First Impressions

Why do my volunteers keep quitting?

It's not always easy helping guide a volunteer army, and unfortunately, there is always some amount of turn over, but let's be clear that this isn't always just a volunteer issue; There are many organizations who have high staffing turn over as well. Whether you're a...

3 FREE Christmas Gifts for your Guest Services Team

"Thanks for being an amazing team member, showing up early for service each week, and creating an incredible first impression for our guests." This sentiment isn't easy to sum up in a gift. A pen with a logo on it or a $5 gift card for coffee don't quite convey this...

Secret Shopping: The Key to Guest Services Success

We all have blind spots when it comes to our first impressions team. Too easily, we think we're addressing the needs of our guests, but often we can be missing something that's right under our nose, If you're not familiar with the concept, secret shopping is when a...

Turn your morning coffee into an investment

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team -  a team made up of real-life people. I know, this could...

When Does A Guest’s First Impression Begin?

The lights are set perfectly, musicians have rehearsed well and executed the first song flawlessly, the countdown video cued on time, and yet, the bag of smelly garbage sitting just outside the front door of your church, or the grumpy parking lot person who didn't...

My Guest Services team has a new member! Now what?

It's exciting and also can be daunting when a new member joins your team. It's sometimes difficult to wrap your mind around where to start when there's so much going on! Here's how you unlock the doors, and don't forget to put out the feather flags, and we've got...

3 Way We Can Motivate People To Serve on our First Impressions Team

Since releasing our free ebook, Huddle Up, we've gotten a few questions. This one is from Dwayne: Hey Kenten and Adam, How would you go about recruiting people or motivating people to serve in this capacity? I appreciate how the book said telling the "why" behind it....

9 Simple Portable Church Ideas to make your space feel unique

Portable churches are a relatively new concept. Consider hundreds of years ago, the church's steeple topped the tallest building in small-town America. Having church in a school or theater was extremely rare, and maybe non-existent. Not only was the church one of the...

Download our free ebook:Huddle Up

There are 5 essential players on your church's first impressions team. Learn each player's part and how to find the right personalities to fill those roles.

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