First Impressions

Secret Shopping: The Key to Guest Services Success

We all have blind spots when it comes to our first impressions team. Too easily, we think we're addressing the needs of our guests, but often we can be missing something that's right under our nose, If you're not familiar with the concept, secret shopping is when a...

Turn your morning coffee into an investment

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team -  a team made up of real-life people. I know, this could...

When Does A Guest’s First Impression Begin?

The lights are set perfectly, musicians have rehearsed well and executed the first song flawlessly, the countdown video cued on time, and yet, the bag of smelly garbage sitting just outside the front door of your church, or the grumpy parking lot person who didn't...

My Guest Services team has a new member! Now what?

It's exciting and also can be daunting when a new member joins your team. It's sometimes difficult to wrap your mind around where to start when there's so much going on! Here's how you unlock the doors, and don't forget to put out the feather flags, and we've got...

3 Way We Can Motivate People To Serve on our First Impressions Team

Since releasing our free ebook, Huddle Up, we've gotten a few questions. This one is from Dwayne: Hey Kenten and Adam, How would you go about recruiting people or motivating people to serve in this capacity? I appreciate how the book said telling the "why" behind it....

9 Simple Portable Church Ideas to make your space feel unique

Portable churches are a relatively new concept. Consider hundreds of years ago, the church's steeple topped the tallest building in small-town America. Having church in a school or theater was extremely rare, and maybe non-existent. Not only was the church one of the...

21 Simple Ways to Make Your Church’s Guests Feel Welcome

I think you'll agree that when we're welcoming people to our church for the first time, sometimes we over-complicate things, but in a guest's mind, all questions boil down to this simplicity: Will I come back to this church? If someone is visiting your church for the...

Your First Responsibility as the First Impressions Team Captain

Your responsibility as the Team Captain is to build a team that understands and executes based on your ‘Why’'; To make guests feel welcome and comfortable so they want to come back. (the wording may be adjusted for your church, but be clear on the ‘why’ of your first...

5 ways to draw attention to your church

While none of us would argue that we live in a digital world, let's not forget that we also live in an analog world, and our community needs to see our physical presence as much as a digital presence. Imagine someone in your community sees what you're doing on...

Download our free ebook:Huddle Up

There are 5 essential players on your church's first impressions team. Learn each player's part and how to find the right personalities to fill those roles.

PLUS: Join the ChurchBanners weekly email list to receive ideas on creating an inspiring first impression for your church guests!

Please check your email for your ebook!