Tips

Turn your morning coffee into an investment

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team -  a team made up of real-life people. I know, this could...

When Does A Guest’s First Impression Begin?

The lights are set perfectly, musicians have rehearsed well and executed the first song flawlessly, the countdown video cued on time, and yet, the bag of smelly garbage sitting just outside the front door of your church, or the grumpy parking lot person who didn't...

My church can’t add permanent signage. What are my options?

Here's some great news for you: You have lots of options for non-permanent signage, both indoor and outdoor! There are a couple of situations where this is the case: In the case of a portable church, each week, you're walking into a rented space that someone else uses...

Visual Consistency: When to insist and when to resist

Visual consistency is a powerful tool because our brains are wired to recognize patterns. We recognize the McDonalds' "M" while driving down the highway, the Apple logo on the back of a MacBook from across the coffee shop, and the look of your favorite beverage label...

My Guest Services team has a new member! Now what?

It's exciting and also can be daunting when a new member joins your team. It's sometimes difficult to wrap your mind around where to start when there's so much going on! Here's how you unlock the doors, and don't forget to put out the feather flags, and we've got...

3 Directions Guests are Looking For Before Service Starts

Have you ever walked into a new theme park or shopping mall and caught yourself looking for the 'You Are Here' sign? We do this because we want to be confident in where we're going. When your guests come to visit your church, they are asking themselves "How do I get...

Your 2018 Holiday Promotion Calendar

The holidays are a busy time, and while most people think of Thanksgiving as the start of holidays, in Church world, we know we're planning ahead WAY before Thanksgiving, and we're not actually thinking of taking a real "holiday" until January. In light of that, we've...

9 Strategies for Communicating with your Volunteer Team

So you've built your guest services team at your church, recruited the perfect people for the 5 essential positions, (learn what those 5 positions are and how to fill them with our free ebook!) and the team momentum is moving steadily. Then it happens: There's...

3 Way We Can Motivate People To Serve on our First Impressions Team

Since releasing our free ebook, Huddle Up, we've gotten a few questions. This one is from Dwayne: Hey Kenten and Adam, How would you go about recruiting people or motivating people to serve in this capacity? I appreciate how the book said telling the "why" behind it....

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Download our free ebook:Huddle Up

There are 5 essential players on your church's first impressions team. Learn each player's part and how to find the right personalities to fill those roles.

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